Privacy Policy

We collect your personal data when you use our Platform, services or otherwise interact with us during the course of our relationship. Some of the information that we may collect includes but is not limited to:

• Personal data/information provided during sign-up/registration
• Name, date of birth, address, telephone/mobile number, email ID
• Information shared as proof of identity or address
• Bank account, credit/debit card or other payment instrument information
• Biometric information such as facial features or physiological information (with consent)
• Transaction information on Platform and third-party business partner platforms
• Behavioral preferences and information you choose to provide

Important: If you receive an email or call from someone claiming to be NORTHEAST AUTO CREATIONS seeking personal data like debit/credit card PIN, net-banking or mobile banking password, never provide such information. Report it immediately to law enforcement if you have already revealed such information.

We use personal data to provide the services you request. We use your personal data to:

• Assist sellers and business partners in handling and fulfilling orders
• Enhance customer experience and resolve disputes
• Troubleshoot problems and provide customer support
• Inform you about online and offline offers, products, services, and updates
• Customize your experience on our platform
• Detect and protect against error, fraud and other criminal activity
• Enforce our terms and conditions
• Conduct marketing research, analysis and surveys

To the extent we use your personal data to market to you, we will provide you the ability to opt-out of such uses.

We may share your personal data in the following circumstances:

• Internally within our group entities, corporate entities, and affiliates
• With third parties such as sellers, business partners, logistics partners
• With prepaid payment instrument issuers and third-party reward programs
• To comply with legal obligations and respond to subpoenas or court orders
• To government agencies or law enforcement agencies as required by law
• To enforce our Terms of Use or Privacy Policy
• To protect rights, property or personal safety of our users
• To prevent, detect, mitigate, and investigate fraudulent activities

These entities and affiliates may market to you as a result of such sharing unless you explicitly opt-out.

To protect your personal data from unauthorized access, disclosure, loss or misuse, we adopt reasonable security practices and procedures:

• Secure server usage when you access your account information
• Adherence to security guidelines to protect against unauthorized access
• Regular security assessments and updates
• Limited access to personal information by authorized personnel
• Encrypted communications when possible

Please note: The transmission of information over the internet cannot always be guaranteed as completely secure. Users are responsible for ensuring the protection of login and password records for their account.

You have options regarding your account and data:

• Delete your account by visiting your profile and settings on our Platform
• Write to us using the contact information provided below for assistance
• Account deletion results in losing all information related to your account

We may refuse or delay deletion in case of pending grievances, claims, shipments or other services. We retain personal data only for the period required for the purpose it was collected or as required under applicable law. We may retain data if necessary to prevent fraud, future abuse, or for other legitimate purposes. Data may be retained in anonymized form for analytical and research purposes.

You may access, rectify, and update your personal data directly through the functionalities provided on the Platform. Your rights include:

• Access your personal information we hold
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Opt-out of marketing communications
• Withdraw consent for processing personal data
• File complaints about our privacy practices

By visiting our Platform or providing your information, you consent to the collection, use, storage, disclosure and processing of your information in accordance with this Privacy Policy.

You consent to us (including our corporate entities, affiliates, lending partners, technology partners, marketing channels, business partners and third parties) contacting you through SMS, instant messaging apps, calls and/or email for the purposes specified in this Privacy Policy.

You can withdraw your consent by writing to us with "Withdrawal of consent for processing personal data" in the subject line. Please note that withdrawal of consent will not be retrospective and may affect our ability to provide certain services.

Please check our Privacy Policy periodically for changes. We may update this Privacy Policy to reflect changes to our information practices. We may alert/notify you about significant changes to the Privacy Policy in the manner as may be required under applicable laws.

Methods of notification may include:

• Posting updates on our premises
• Sending direct communications
• Updating the "Last modified" date
• Email notifications for material changes

This document is an electronic record under the Information Technology Act, 2000. The Platform is owned by NORTHEAST AUTO CREATIONS, incorporated under the Companies Act, 1956.

Key Terms:

• Provide true, accurate and complete information during registration
• Services are provided at your own risk and discretion
• Contents of the Platform are proprietary and licensed to us
• Unauthorized use may lead to legal action
• You agree to pay charges associated with availing services
• Platform may contain links to third-party websites
• All disputes subject to exclusive jurisdiction of courts in Assam
• Governed by laws of India including data protection and privacy laws

We offer NO Refund Policy

All sales are final. Please ensure you understand our services and terms before making any commitments or payments. Contact us before proceeding if you have any questions about our services.